Using this website
By using this website, you agree to these terms. If you do not agree, please do not use the website. You must use the site only for lawful purposes and provide information you are authorized to provide.
The site offers information about HG Digital Lab and a way to request a free digital audit. Sending a form or email does not purchase a service, create a client relationship, or obligate either party to begin a project.
Services, scope, and project agreements
Website prices are in U.S. dollars and may be starting prices or illustrative packages. Every paid engagement is governed by an accepted proposal, order form, statement of work, or service agreement that identifies the scope, deliverables, timeline, revisions, usage limits, support, and any project-specific terms.
Features shown across the website describe what HG can build or connect; they are not all included in every package. Requests outside the agreed scope require written approval and may change the price or delivery schedule.
If these website terms conflict with a signed client agreement, the signed agreement controls for that project.
Fees, recurring charges, and payment
Setup and implementation fees pay for discovery, configuration, design, engineering, testing, and launch work. They do not purchase HG source code or HG intellectual property. Recurring service fees cover the hosted product, maintenance, support, and other ongoing services described in the applicable agreement.
Unless a project agreement says otherwise, setup deposits and approved handoff fees are due before that work begins, recurring fees are billed in advance, and usage-based or third-party charges may be billed separately. The client is responsible for applicable taxes, provider fees, and approved expenses.
Invoices must be paid by their stated due date. HG may pause development, support, hosting, automations, agent activity, or access to managed services for overdue amounts after reasonable notice. Payment obligations already incurred survive a pause, cancellation, or termination. Refunds, credits, and cancellation dates are governed by the applicable agreement and the work already performed.
Code, products, and intellectual property
This includes software architecture, source code, reusable components, libraries, templates, design systems, schemas, automations, integrations, prompts, agent instructions, workflows, deployment methods, internal tools, documentation systems, improvements, and know-how—whether developed before, during, or after a client project.
After required payments are made, the client receives only the limited, non-exclusive, non-transferable right described in its agreement to use the deployed deliverables for its own business. That right does not permit resale, sublicensing, reverse engineering, redistribution, creation of a competing product, or removal of ownership notices.
Project fees do not transfer ownership by implication. Any exception must identify the exact deliverable being assigned, be signed by HG, and become effective only after every related amount is paid in full. HG always retains its pre-existing technology, reusable systems, generalized improvements, methods, and know-how.
Product handoffs, exports, and source-code buyouts
An operational handoff and a source-code transfer are different services. An operational handoff may include client-owned data exports, client-provided assets, agreed account access, configuration summaries, and reasonable transition documentation. It does not include HG source code unless a signed handoff document expressly says that it does.
A source-code handoff or buyout is optional, is never included automatically in a setup or monthly fee, and requires a separate written quote accepted by both parties. The client must pay the quoted handoff fee in full before handoff work begins and must first pay all other outstanding invoices. Migration work, technical assistance, data conversion, provider charges, or post-transfer support are additional unless the handoff quote expressly includes them.
A handoff covers only the items specifically listed in the handoff document. It may exclude HG’s core platform, shared or reusable modules, internal tools, security materials, deployment infrastructure, prompts, credentials, provider accounts, model weights, licensed assets, open-source software, and third-party services. Those items remain with their respective owners and may require replacement licenses or new accounts.
Delivering a code snapshot does not transfer copyright or other ownership unless HG also signs an express intellectual-property assignment. After an accepted handoff is completed, hosting, monitoring, maintenance, warranties, updates, and support end unless the parties agree to a separate transition or support plan.
Client materials, accounts, and business data
The client retains ownership of its trademarks, original content, customer records, and business data. The client grants HG the limited permission needed to host, copy, transform, transmit, and otherwise process those materials to deliver, secure, support, and improve the contracted service.
The client represents that it has the rights and lawful basis required for everything it gives HG or instructs an HG product to process, including personal data, recordings, contact lists, scripts, images, and third-party materials. The client is responsible for the accuracy of its business rules and for maintaining appropriate notices, consents, and internal access controls.
AI systems and voice agents
HG products may use generative AI, speech recognition, synthetic voice, automation, and third-party models. AI output can be incomplete, inaccurate, delayed, or unexpected and must not be treated as guaranteed fact or professional advice. The client remains responsible for its business decisions, customer promises, regulated activities, and human oversight.
The client must use AI agents lawfully, clearly identify the business they represent, provide AI or automated-system disclosures when required, obtain all required calling and recording consents, honor opt-out and do-not-call requests, and provide a practical route to a human when appropriate. AI agents may not be used for deceptive impersonation, unauthorized voice cloning, emergencies, unlawful discrimination, or autonomous decisions that determine a person’s legal rights, medical care, credit, employment, housing, insurance, or similarly significant access without a separately approved and legally compliant scope.
Outbound calls, texts, recordings, and sector-specific workflows may require additional consent, disclosures, recordkeeping, or review. The client may not activate those uses until the required compliance configuration and approvals are in place. Additional rules appear in our AI & Agent Policy.
Third-party platforms and changing services
HG products may depend on hosting companies, communications carriers, payment processors, AI model providers, mapping tools, app stores, APIs, and software selected by HG or the client. Third-party terms, pricing, availability, data practices, and technical limits apply independently and may change.
HG is not responsible for a third party’s outage, policy change, rejected account, discontinued feature, or use outside HG’s control. If a provider change materially affects a project, HG will work with the client on reasonable options; replacement or migration work may require a new scope and fee.
Product examples and business outcomes
Names, people, interfaces, bookings, payments, revenue figures, messages, search results, and other content inside demos are fictional or illustrative unless clearly identified otherwise. Demo interactions do not create appointments, charges, accounts, or messages to third parties.
Search rankings, AI mentions, agent accuracy, lead volume, bookings, revenue, uptime, provider performance, and other business outcomes depend on factors beyond our control and are not guaranteed.
Acceptable use
Do not use the website or an HG product to violate law or another person’s rights; access private systems without authorization; bypass security; distribute harmful code; send spam or unlawful automated communications; mislead, harass, or discriminate; collect data without permission; or generate illegal, infringing, fraudulent, or dangerous content.
HG may block a workflow, suspend service, or require changes when reasonably necessary to protect people, data, providers, HG systems, or legal compliance.
Availability, disclaimers, and liability
The public website is provided on an “as available” basis. Contracted services are subject to the warranties, service levels, and remedies in the applicable agreement. Unless expressly stated there, HG does not promise uninterrupted or error-free operation or that AI output will always be accurate.
To the extent permitted by law, HG Digital Lab is not responsible for indirect, incidental, special, or consequential losses arising solely from use of the public website. Project-specific liability limits are stated in the applicable agreement. Some jurisdictions do not allow certain limitations, so parts of this section may not apply.
Changes and contact
We may update these terms as the website, products, or law changes. Continued use of the public website after an update means the revised website terms apply from the date shown above. Changes to a signed project agreement require the process stated in that agreement.
Questions may be sent to sales@hgdigitallab.com. Information about data practices appears in our Privacy Policy.